Refund policy
Last updated: August 4, 2026
We offer a 30-day return policy. You may request a return within 30 days after receiving your order. This policy applies to both full-price and promotional or sale items. Gift cards are non-returnable.
For a verified product defect outside the 30-day return period, review our Warranty Policy.
Start a return
Email yuleao@outlook.com before sending anything back. Include your order number, product model, reason for return and photos or video when the item is damaged, defective or incorrect. If the return is approved, we will provide a return authorization, the approved return address for your order and packing instructions. Return locations vary by product and fulfillment region. Do not send a return to our business correspondence address or to the address on the original parcel unless Yuleao support specifically authorizes it. Unauthorized returns may be refused.
Eligibility
Returned products should include all supplied accessories, manuals and original packaging and should not show damage caused by misuse, unauthorized repair or improper care. Opening the packaging and reasonable inspection or testing do not automatically disqualify a return. Where permitted by law, a deduction may apply for missing parts, excessive use or diminished value. Proof of purchase is required.
Return shipping and responsibility
- Change of mind, wrong size/color selected or incorrect item ordered by the customer: the customer is responsible for trackable return shipping, carrier fees and related return costs. Original shipping charges are not refundable unless required by law.
- Damaged, defective or incorrect item supplied by Yuleao: contact us as soon as possible. After verification, Yuleao will provide an approved solution such as a prepaid return method, reasonable return-shipping reimbursement, replacement or refund.
- U.S. returns: return instructions and the approved address may vary by product. Do not purchase return postage until support confirms the method and address.
Exceptions
We cannot accept gift cards, custom or personalized products, consumable filters that have been used beyond reasonable inspection, or products damaged through misuse. These exclusions do not limit rights relating to faulty or misdescribed goods or other mandatory consumer rights.
Exchanges
For a different model, color or option, request a return first. Once approved, you may place a separate order for the replacement item. Defective or incorrect items may be replaced directly after verification.
Refunds
We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed after approval, email yuleao@outlook.com.