Shipping policy

Last updated: August 4, 2026

Shipping availability

Yuleao currently ships only to valid addresses in the United States. P.O. boxes, APO/FPO/DPO addresses and carrier-restricted areas may not be supported. If checkout does not accept a U.S. address, we cannot currently ship to it; contact support before ordering if unsure.

Processing and delivery

Orders are usually processed within 12–24 hours on business days. Estimated delivery is 7–14 business days after dispatch. These are estimates, not guarantees. Weekends, holidays, peak periods, customs, weather and carrier disruptions may add time. Orders are generally fulfilled from China, although selected stock may ship from another facility.

Shipping charges

  • United States orders under US$50 after discounts: US$10 Standard Shipping.
  • United States orders of US$50 or more after discounts: Free Standard Shipping.

Eligibility is based on the merchandise subtotal after discounts and before taxes, duties and other charges. The amount shown at checkout controls.

Taxes and import charges

Applicable U.S. sales tax and any other amount collected at checkout will be shown before payment. If a U.S. shipment is assessed an import-related charge that was not collected at checkout, the recipient may be responsible as permitted by law.

Address changes and tracking

Email yuleao@outlook.com immediately after ordering. We can change or cancel only before fulfillment begins. Customers are responsible for accurate delivery details; re-delivery caused by an incorrect address may require an extra charge.

Tracking is emailed after dispatch and may take up to 48 hours to update. Use Track Order. An order may arrive in separate parcels with different tracking numbers.

Delays, loss and damage

If tracking stalls, delivery exceeds the estimate, or a parcel is damaged, contact Yuleao promptly with the order number and evidence. We will investigate with the carrier. Approved insured-shipping claims are normally resolved by replacement. Standard-shipping claims follow carrier findings and applicable consumer law.

If tracking shows delivered but the parcel is missing, check the delivery location, household members, neighbors and building management, then contact the carrier and Yuleao within 7 days.

Support

For shipping questions, U.S. address eligibility or delivery issues, email yuleao@outlook.com or visit our Contact page.